Friday, December 01, 2006

Host CRM. Am I making the right choice for my business?


Check out few areas where Hosted CRM scores over traditional on-premises CRM:

For one, hosted CRM, or on-demand CRM, as they are commonly referred to be highly cost-effective compared with the on-premises applications. For small businesses, investing huge amounts on CRM application may not be a financially viable option. Hosted CRM’s on the other hand are extremely cost-effective. For just minimum monthly subscription amounts, and without investing in expensive hardware and custom software, you can access and use the suite of feature-rich CRM tools as per your business requirements.


Cost-effectiveness does not mean that you compromise on the quality of the solution. Hosted CRM solutions generally come with all the high-end features of an on-premises solution. Also, you have the additional benefit of anytime, anywhere access, without time of space confines.


Hosted CRMs serve as comprehensive collaboration tools, using which you can streamline your key business functions; sales, marketing and customer support. You can track and manage sales tasks, marketing processes and improve business-customer relationship without being physically present at your business location.


On-demand CRM solutions are hosted and run on a secure server maintained by the provider. This relieves small business owners from additional responsibilities such as application maintenance, upgrades, system security, etc., which is taken care by the provider itself.


Lastly, hosted solutions do not have extensive deployment and customization requirements. Also, the applications generally have a user-friendly intuitive interface, which makes it extremely easy to access and use.